Technical Support Analyst (SQL, UNIX, Oracle)

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Technical Support Analyst (SQL, UNIX, Oracle)

Are you an experienced Tech Support Analyst? Do you have experience of SQL, UNIX or Oracle? If so then we want to speak to you! Technical Support Analyst (SQL, UNIX, Oracle) Redhill, Surrey Up to £40,000 Strong technical and troubleshooting experience, including the ability to work under pressure and think outside the box; diagnose log files, simulate problems, etc. Strong Unix and Oracle Database experience Language Knowledge; SQL & Unix Shell Scripting

Job Description

Technical Support Analyst (SQL, UNIX, Oracle)
Redhill, Surrey
Up to £40,000

Are you an experienced Tech Support Analyst?

Do you have experience of SQL, UNIX or Oracle?

If so then we want to speak to you!

Responsible for customer contact and resolution of technical problems related to internal Pensions Administration System as well as external client facing self-service administration system. Apply your technical skills as a member of a focused, technically competent Customer Support team that prides themselves on excellence. This position requires a passion for problem solving, and the ability to learn new concepts quickly.

Duties Include:
"Efficiently troubleshooting and resolve complex problems in a highly technical environment. Customer issues may be related to database performance, code defects, application configuration, networking, platform and hardware configuration, etc.
"Research and resolves internal and external user reported issues related to a product or discipline. Gather data, tests and replicate problems. Answers questions related to configuration and operation by testing, reviewing code and/or configuration data (if available) and reviewing documentation
"Use diagnostic tools and/or run tests to resolve problems quickly and accurately.
"Consult with and coordinate the efforts of other technicians to resolve customer issues and questions in a timely manner
"Manage time and prioritise an individual open case queue
"Thoroughly document all cases and communications utilising a case tracking system
"Regularly update customer and/or business stake holders on ongoing troubleshooting and resolution efforts.
"Document and report application defects to Development teams and influence change by way of software or procedural enhancement where appropriate.
"Develop and maintain effective relationships with Development teams and customers
"Participating in technical training programs and self-directed learning. Staying informed of new technology.
"Will be responsible for application software delivery and troubleshoot failure of installations.

Minimum essential requirements:
"Bachelors degree or equivalent experience in product/customer support
"Strong technical and troubleshooting experience, including the ability to work under pressure and think outside the box; diagnose log files, simulate problems, etc.
"Strong Unix and Oracle Database experience.
"Language Knowledge; SQL & Unix Shell Scripting
"Platform Knowledge (Unix, Windows, Apache Web Server Configuration etc.)
"Strong problem solving skills.

Other desirable skills:
"Entry level programming skills highly desired.
"Language Knowledge - PL/SQL, Perl, Python
"Nginx
"Red Hat
"DevOps
"Containers (Docker)

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Adam Vaughan

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Meet Adam, he specialises in IT, sourcing permanent candidates for small to global organisations, including security cleared roles, covering entry level positions, niche developers and CTOs.