Tech Lounge Guru

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Tech Lounge Guru

This position provides an excellent opportunity to engage with all business areas (skill teams) and to develop in-demand skills in a rapidly growing area of Enterprise IT. The team is looking for a consultant with customer service experience to work within our new type of help service which will offer a walk-up help model in various buildings. All Digital Worker Capabilities (e.g. Microsoft Office, OneNote, SharePoint, WebEx, Smartphones, and Computers) will be supported by the Service

Job Description

Support Analyst
Warley, Essex
3 months + 12 month extension
£23ph

This position provides an excellent opportunity to engage with all business areas (skill teams) and to develop in-demand skills in a rapidly growing area of Enterprise IT. The team is looking for a consultant with customer service experience to work within our new type of help service which will offer a walk-up help model in various buildings. All Digital Worker Capabilities (e.g. Microsoft Office, OneNote, SharePoint, WebEx, Smartphones, and Computers) will be supported by the Service which has been named Tech Lounge.

Skills Required:

* Strong communication and interpersonal collaboration skills to collaborate with a wide range of business user communities regularly
* Professional demeanor
* Strong customer service/consulting/training skills
* Process oriented individual that has experience collaborating with individuals
* Solid problem solving skills
* Innovative and creative mindset
* Motivated and self-starter
* Proficient in Digital Worker Capabilities (e.g. Microsoft Office, OneNote, SharePoint, WebEx, Mobility devices and tools etc.) both features and configuration.

Experience Required:

Experience with multiple infrastructure environments and understanding their relationships (e.g. operating system, hardware, data center, security, network, voice, mobile devices, end user and server / web related applications).

Additional Information :

* Direct Face-to-Face customer support.
* Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts.
* Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.
* Provides end-user support across all end user services
* Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.
* Overall, provides a world-class employee support experience with an exceptional emphasis on quality resolutions and customer support.
* Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services.
* Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause identified.
* Identifies potential escalations and proactively alerts management as needed.
* Provides ideas and solutions to prevent problems and support incidents from reoccurring that affects the areas of client computing support and overall employee productivity.
* Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.
* Help improve end user¿s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities.
* Develop and maintain, accurate support documentation

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Phillip Reynolds

Phillip-Reynolds-(edited)

I make it my mission to find the best IT candidates for our corporate services client base. I cover all areas of IT contract roles, but my main focus is roles for one our key automotive clients. These roles can vary from application support to project managers and software developers to network analysts.