Support Engineer

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Support Engineer

Technical Support Engineer Windows and Linux Troubleshooting experience Enterprise Customer Focused PKI, Identity Management, SSL Certificate, Strong Authentication experience preferred.

Job Description

Technical Support Engineer - Reading

My client, a leading Authentication and Identity Management Security vendor is looking to hire a new Technical Support Engineer to work with their Enterprise Customers on technical support issues relating to their security product portfolio.

This is an excellent opportunity to join a well established security vendor at the heart of Cyber Security.

" Interact daily with customers in order to identify, document and resolve customer issues.
" Provide timely, reliable and professional service.
" Interact with various functional departments to provide timely and accurate solutions to end customers.
" Develop policies and procedures to help strengthen the business.
" Excellent English language communication skills, both verbal and written are required
" Responsible for gathering and verifying the authenticity of the caller to ensure that they are qualified customers as listed in the verified customer account details.
" Maintain ongoing tracking of work using approved productivity tools to ensure customer issues are properly tracked and are continuing to move toward satisfactory resolution within prescribed service level timelines
" Be available to take action on work as assigned
" Maintain operational documentation and participate in process improvement initiatives
" Any other ad hoc duties as required or requested by support management

Basic Qualifications
" Degree in Computer Science, IT or a related field.
" General knowledge of Enterprise Security.
" Experience in a direct technical support role
" Working knowledge of the Microsoft and Linux based operating systems.
" Ability to prioritize, multitask, and make decisions in a changing and dynamic team environment are essential
" Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP/IP, routers, firewalls, load balancers)
" Strong analytical, troubleshooting, organizational, and problem solving skills.
" Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
" Ability to work in a collaborative team environment.
" Excellent English language communication skills, speaking, listening, writing, and reading.

Preferred Qualifications:
" Knowledge of Entrust Datacard products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.
" Databases (e.g., Oracle), and LDAP directories (e.g., Active Directory, Sun One Directory Server).
" Experience with virtualization software knowledge, such as, VMWare ESX server.
" Experience with Salesforce, Remedyforce or other CRM (Customer relationship management) an asset.
" Proficiency in other languages will be a strong asset.

Please email your CV or contact David Bennett on 02392 228294

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

David Bennett

David Bennett profile edited

I specialise in the recruitment of pre-sales, professional services and support engineers with a PKI, IAM or encryption background. I have forged a fantastic relationship with five major UK PKI vendors and have a trusted reputation with the consultants in this market.