Service Manager (SIAM)

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Service Manager (SIAM)

Do you have experience in Service Integration?Are you a technical leader with a strong background in Service Management? A Service Manager is required to work in a fast paced environment supporting a major government programme. **For this position you must be willing and able to go through full Government Security Clearance**

Job Description

Service Manager (SIAM) - London

Are you an experienced Service Manager with strong leadership skills?
Would you like to work in a fast-paced, busy environment on a high-profile Government Programme?

If so, we have a great opportunity available.

Who are they?
A global technology solutions provider, working to solve the world's toughest challenges in defence, intelligence, homeland security, civil and commercial markets.

Employing over 30,000 people worldwide, they are currently delivering a large programme for a prominent UK Government customer in London. They are responsible for delivering a large SIAM (Service Integration & Management) programme for the customer.

What do they need?
A Service Manager (SIAM) to support a major Government programme from their location in Central London. Reporting directly to the Service Director, the Service Manager is responsible for the day to day performance and Service Management activities for the SIAM Technical Operations function.

The Service Manager will lead a team of technical staff, including applications and infrastructure, providing day to day guidance on priorities, driving completion of tasks within service level targets or agreed timeframes and prioritising activities.

This position requires leadership and technical management skills and experience in Service Delivery, including ITSM tools and integration.

What will I be doing?
As the Service Manager you will be managing SIAM and BMC Remedy queues, prioritising work for technical staff

You will work with Engineering Teams to allocates resources and ensure service level targets are achieved consistently. This Includes incident resolution, problem root cause analysis and request fulfilment activities

What do they need from me?
They need a strong Technical Leader with a proven track-record of Service Delivery, within complex environments. Your Service Delivery background will cover IT Support - incident management

You will have exposure to the BMC Remedy Ticketing System and be ITIL v3 certified

A leader with strong organisation and planning skills, with the ability to be a problem solver across the ITSM (IT Service Management) function.

Holiday, Pension, Healthcare, Life Assurance.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Rianna Toombs

Cropped profile 2

My role allows me to deliver professionals into exciting and challenging positions across the IT and technology sector. I also have responsibility for several major accounts within ARM and thoroughly enjoy working together with companies to find them the best talent for their business needs.