Service Manager (SACM, ITIL, BMC)

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Service Manager (SACM, ITIL, BMC)

Do you have experience in defining processes around IT services? Are you an expert in SACM? Do you have excellent product knowledge in BMC Remedy? Would you like to work on a major Government Programme in London? If so, we have the opportunity for you. **This is a permanent position and applicants must be eligible to acquire SC Clearance**

Job Description

Service Manager (SACM, ITIL, BMC) - London
Permanent

Do you have experience in defining processes around IT services? Are you an expert in SACM? Do you have excellent product knowledge in BMC Remedy?

Would you like to work on a major Government Programme in London?

If so, we have the opportunity for you.

**This is a permanent position and applicants must be eligible to acquire SC Clearance**

Who are they?
A global technology solutions provider, working to solve the world's toughest challenges in defence, intelligence, homeland security, civil and commercial markets.

Employing over 30,000 people worldwide, they are currently delivering a large programme for a prominent UK Government customer in London. They are responsible for delivering a large SIAM (Service Integration & Management) programme for the customer.

What will I be doing?
Being the subject matter expert in Asset & Configuration Management you will be accountable for the process and governance around Service Asset and Configuration Management (SACM) within this multi-vendor environment.

Key responsibilities include owning the data model and Service Data Modelling strategy to ensure information and relationships are maintained for each Configuration Item (CI) required to deliver IT services on the programme.

You will be responsible for SACM, license process & procedures, governance and assurance as well as service improvements and assessing, evaluating and recommending changes to service processes.

What will I need to bring?
Proven Configuration Management Database (CMDB) design and implementation experience, alongside experience working with Service Asset and Configuration Management (SACM) processes and systems.

You will bring your Service Management expertise and provide clear direction and expectations for successful service improvement.

Experience-aside, you will be an enthusiastic self-starter with good verbal communication skills, with the ability to work with a range of people at all levels (including 3rd party suppliers)

You will be a forward thinking and constantly be driving service improvement initiatives.

Benefits
Healthcare, Holiday, Pension, Life Assurance

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Rianna Toombs

Cropped profile 2

My role allows me to deliver professionals into exciting and challenging positions across the IT and technology sector. I also have responsibility for several major accounts within ARM and thoroughly enjoy working together with companies to find them the best talent for their business needs.