Service Desk Analyst (12 Month FTC)

Applications have now closed

Please visit our main job board to see all our current vacancies.

Service Desk Analyst (12 Month FTC)

Are you a Service Desk Analyst with first class customer service skills? Would you like to work on a busy Service Desk for a company with over 190 years' heritage?

Job Description

Service Desk Analyst - Basingstoke
12 Month FTC
£20,000 - £25,000

Are you a Service Desk Analyst with first class customer service skills?
Would you like to work on a busy Service Desk for a company with over 190 years' heritage?

If so, we have a 12 Month FTC available in Basingstoke for a Service Desk Analyst.

Who are they?
A global leader in the field of printing, they employ over 3000 people globally and are listed on the London Stock Exchange, with revenues in-excess of £450 million.

What do they need?
A Service Desk Analyst to provide end user clients with 1st line support to ensure successful computer and telephone operation to accomplish business tasks.

What will I be doing?
The Service Desk Analyst will troubleshoot problem areas (in person, by telephone, messaging or via email)
Record, log and track all incidents, problems and requests from end users via telephone, e-mail, in person or that are automatically logged
Perform 1st line diagnostics and resolve when appropriate, record, track and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Perform Active Directory (AD) Account administration tasks i.e. adding new end users, transfers of existing end users and deleting of end users as they are submitted by line managers and in line with the Starters, Leavers and Transfers processes
Administer telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response and video conferencing systems.
Configuration of Mobile Devices

What will I bring?
Experience gained on a busy IT Service Desk, supporting Windows / Microsoft O/S
Knowledge of Active Directory account administration
A certification in MS Operating Systems, A+ Certification or MS Office application
Good technical knowledge of PC hardware, software and their components
Strong customer-service orientation

Benefits
Pension, Annual Salary Review, Healthcare, Life Assurance, Employee Discounts and much more

Salary
£20,000 - £25,000

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Rianna Toombs

Cropped profile 2

My role allows me to deliver professionals into exciting and challenging positions across the IT and technology sector. I also have responsibility for several major accounts within ARM and thoroughly enjoy working together with companies to find them the best talent for their business needs.