Service Delivery Analyst

Applications have now closed

Please visit our main job board to see all our current vacancies.

Service Delivery Analyst

My client are currently seeking a Service Delivery Analyst for an initial 6 month contract role in Staines, Middlesex.

Job Description

Service Delivery Analyst
6 months +

My client are currently seeking a Service Delivery Analyst for an initial 6 month contract role in Staines, Middlesex.

The Demand Management team is accountable for the end to end delivery of technical requests requiring input/output from suppliers.

The role will involve:
- Ensuring that IS Operations deliver Data centre, Desktop & Service Operations Technical Service Catalogue requests efficiently
- Manage technical requests destined for suppliers, providing validation and structure around the Technical Services Catalogue request process.
- Providing Governance and measurement against contractual SLA's.
- Validate Proposal responses from suppliers; ensuring commercial considerations are in line with contractual considerations.
- Ensure approval is received from the requester and the budget holder for associated costs, before progressing into the delivery phase.
- Provide Governance around the delivery of supplier Proposals delivering IS technical requirements.
- Provide a level of Governance around the final billing process for TSC supplier requests.
- Review & approve supplier monthly billing, providing an internal escalation route for any disputes against delivery of supplier Proposals.
- Continuous Improvement to constantly evaluate the Demand Processes, procedures and toolsets looking for ways these could be improved.

- Excellent interpersonal skills
- Good oral/written communication skills
- Good person management skills
- Business awareness; previous experience of delivering change to operational service and leadership within a large scale service or operational environment.
- Ability to work under pressure.
- Ability to work with 3rd party suppliers
- Experience of leading governance, managing relationships and expectations at many levels.

Further details will be given on application for this excellent opportunity at one of the UK's leading organisations. Please note that all candidates must be willing to undergo and Basic level Disclosure Scotland (CRB) and a Credit Check as part of the recruitment process for this vacancy.

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Elliott Brooks-Stephenson

Elliot Brooks-Stephenson Profile

I focus on delivering IT staffing solutions to our high-profile clients, on a contract basis. I cover a wide range of roles across a variety of corporate clients, using my expertise to quickly source the ideal candidate.