Service Desk Analyst

Service Desk Analyst

Service Desk Analyst - Chippenham Permanent position Up to £28,000 + bonus + benefits/pension Are you looking for a fun, fast-paced and rewarding working environment? Would you like to work for a daringly different, rapidly growing organisation? A Service Desk Analyst who will manage the resolution of Service Desk tickets within a timely manner. The post-holder will be expected to provide 1st and 2nd line support.

Job Description

Service Desk Analyst - Chippenham
Permanent position
Up to £28,000 + bonus + benefits/pension

Are you looking for a fun, fast-paced and rewarding working environment?
Would you like to work for a daringly different, rapidly growing organisation?

If so, please apply now.

Company overview
A fast-emerging, "Green" energy company, who are rapidly growing across the UK. They generate and purchase renewable electricity, and supply electricity and gas to homes and businesses throughout the country.

They pride themselves on their excellent customer service which we has won them multiple "Which?" awards for delivering consistently in recent years.

What do they need?
A Service Desk Analyst who will manage the resolution of Service Desk tickets within a timely manner. The post-holder will be expected to provide 1st and 2nd line support.

What will I be doing?
Providing 1st & 2nd line support to all users across the business, resolving service desk tickets within a timely manner.

You will also have the ability to resolve complex tickets and be the point of escalation to team members in supporting resolution of complex tickets.

Provide guidance, support and coaching to all team members; identifying and providing up-skilling opportunities

What will I bring?
Proven Service Desk experience across the Microsoft suite - Windows 7 & 10, Exchange, Active Directory

The ability to process Service Desk tickets in a timely manner and escalate issues where appropriate
Exposure to diagnosing and troubleshooting a range of hardware and software issues, working in close-conjunction with a range of users

The ability to work under pressure and within a fast-paced environment

Benefits
Bonus, Pension, Holiday, life cover, Healthcare, Income Protection and much more

Salary & location
£28,000, based in Chippenham.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Adam Vaughan

Cropped profile

I specialise in IT, sourcing permanent candidates for small to global organisations, including security cleared jobs, and ranging from entry-level positions to niche developers and CTOs.

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