Senior Receptionist

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Senior Receptionist

Our client is looking for a new enthusiastic senior receptionist to join their customer service team at their site in Nuneaton. If you have experience working in a customer service desk in a managerial position please apply here.

Job Description

Senior Receptionist
Location - Nuneaton
Salary : £24-£25,000
37 hours per week

Description
Our client is a global provider of pioneering engineering, research and test services to the automotive, defence, aerospace and rail sectors. They work in close collaboration with vehicle manufacturers and suppliers around the world, providing comprehensive support ranging from individual product tests to turnkey engineering design, development and build programmes.

They are looking for an enthusiastic and experienced Senior Receptionist to join their Customer Services Team to supervise and provide cover for the 3 busy receptions on-site at their facility in Nuneaton.
As the face of the business you will be customer orientated and have a positive and approachable disposition, and will take responsibility of the reception and its services. Providing a professional arrival experience, leaving a lasting positive impression to internal and external customers.
As Supervisor for reception you will be responsible for leading the reception team on a daily basis and ensuring that all jobs are carried out in professional, effective and efficient manner

Experience
Essential experience for this role includes;

Senior/Head Receptionist experience on a busy reception/s.
Proven customer support experience
Experience directly working with customers and internal departments
Experienced and enjoy managing a team
Working knowledge of computers and comfortable with maintaining electronic data (essential Microsoft office products)

Skills
Essential skills for this role include;

Effective phone contact handling skills and active listening
Strong administrative and professional call handling skills
Customer orientation and ability to adapt/respond to different types of characters
Enjoy working with people
Ability to multi-task, prioritise and manage time effectively
Excellent communication skills
Problem resolution

Qualifications
Essential qualifications;
GCSE Maths and English A-C
Educated to A-level or equivalent

Preferred qualifications;
Customer service Desk experience
Switchboard experience
Complaint handling
Other information
Flexibility with working hours are a must with this role, core hours will be within office hours but may require flexibility at times in order to cover reception or event support.
This role will be within a larger Customer Services team and therefore will involve supporting other Customer Services roles when required.
The Senior Receptionist is responsible for ensuring all 3 receptions are fully supported and busy, therefore there will be times when supervision will need to be done from another location on-site.
Candidate needs to be very well presented and speak English clearly.

Advanced Resource Managers Engineering Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.