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Our client, one of the leading MSS providers are looking for a SOC Security Analyst to join the team. This position is on the outskirts of Reading, with an opportunity to join as a team lead - this is the perfect move for a Security Analyst to gain valuable leadership experience.
Job DescriptionSecurity Analyst - Deputy Shift Leader
£30,000 - £40,000 + £10,000 Shift Allowance
My client is one the UK's leading Security focussed Managed Services Providers & Consultancy looking for a proven Security Analyst to join their SOC team in Reading.
This role sits within a 24x7 environment and as such candidates must be comfortable working in a shift pattern.
You will have the opportunity to join as a potential Deputy Shift leader with the opportunity for growth both technically and professionally, working the latest technologies supporting large blue-chip global clients.
The key responsibilities in this role will include:
" Providing proactive support in a timely and professional manner in line with SLA
" Reviewing, updating, resolving and subsequently closing service requests/tickets and completing change requests to a high level of customer satisfaction following defined processes and procedures
" Providing accurate, succinct and sufficiently detailed documentation of any work performed
" Attending training courses covering products, technologies and personal development (completing certifications as required)
" Maintaining, improving and sharing knowledge
" Writing of Knowledgebase articles ensuring they are accurate and timely
" Involvement in Vendor meetings if required
" Deliver Technical Account Management (TAM) services and/or Secure Hands as appropriate
" Occasional travel to regional offices, primarily France and Germany
" Provide out of hours support on a rota basis as required and flexible with regards to working hours
" Close working and liaison with the shift team leader
" Providing constructive and positive input to the appraisal process
" Conducting case reviews and mentoring employees to develop greater service excellence
" Acting as a point of escalation in the absence of the shift team leader
As a proven Security Analyst/Engineer, you skills and knowledge should include:
" Experience in a similar role, ideally within the IT Security industry
" Ability to understand the customer operational requirements
" Knowledge on any of the following - Firewalls, Content Scanners, Proxies or IPS/IDS systems
" Preferable experience of products from vendors such as Checkpoint, Juniper, F5, Bluecoat, RSA, Palo Alto or Cisco
" TCP/IP networking skills
" Good knowledge of Unix (Linux, BSD) and/or Windows client and server
" Lateral thinking combined with strong troubleshooting skills
" Previous experience as a shift leader or as a deputy shift leader of a small closely knit team
" Strong commitment to personal development and a drive to develop themselves technically
As mentioned client is one of the leading names in this field in the UK but also across the globe and as such they offer fantastic career development and the opportunity to develop your career in a number of ways within IT / Cyber Security.
You will receive a competitive salary, shift allowance and of course all the usual benefits you would expect to see from a company of this size.
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