Reporting Analyst (Service Performance)

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Reporting Analyst (Service Performance)

Do you have experience with managing 3rd party suppliers? Do you have core reporting skills using Excel and SQL to manipulate data? Are you interested in progressing your career with a Global Technology Leader? This role could be for you; a Reporting Analyst is required for a permanent position to be based in Central London.

Job Description

Reporting Analyst (Service Performance) - London

Who are they?
A global science & technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, & health markets. The company support vital missions for government and commercial customers.

What will you be doing?

As a performance reporting analyst you will be required to work within the Service Delivery Performance Management team which provides detailed & accurate information on Performance Management, Service Levels, KPI's & Customer Satisfaction.

* Responsible for production of reports relating to service management
* Performance management reporting including detailed analysis of data used to produce service levels
* Reporting to the Service Delivery Performance Manager and keeping them updated and informed on all issues relating to reporting
* Working closely with 3rd party suppliers and engaging with the Service Design function to ensure that any changes, enhancements & additions to the current solution can be reported
* Provide ad hoc reporting, technical information & analysis of Performance Management data as required to the Service Performance Management Team

What do they need from you?
* Experience with managing and working closely with 3rd party suppliers
* Experience in producing reports using Microsoft Excel
* Ability to engage and coordinate with a number of different contacts
* It would beneficial if you have SQL experience in order to construct SQL queries.

Desirable experience would include;
* Experience of working within a service delivery or performance management function would be desirable
* Experience in providing reports to be used within SIAM and Tower environments would be advantageous

**The successful candidate must be able to obtain full Government SC Clearance**

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Rianna Toombs

Cropped profile 2

My role allows me to deliver professionals into exciting and challenging positions across the IT and technology sector. I also have responsibility for several major accounts within ARM and thoroughly enjoy working together with companies to find them the best talent for their business needs.