Product Specialist

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Product Specialist

Product Specialist to engage with the Product team at concept phase to ensure design for optimal through life cost. This will include overseeing the generation and maintenance of appropriate Through Life Cost (TLC) models to provide trade-off analyses and support business cases.

Job Description

Product Specialist
Crawley (commutable from Guildford, Croydon, London, Tunbridge Wells, Brighton, Hampshire, West Sussex)
£40,000 - £45,000

Product Specialist to engage with the Product team at concept phase to ensure design for optimal through life cost. This will include overseeing the generation and maintenance of appropriate Through Life Cost (TLC) models to provide trade-off analyses and support business cases.

Responsibilities:
" Liaise closely with engineering during the concept and implementation stages to influence the design to meet service requirements
" To manage and ensure all Services' requirements are captured within PCP including, Support teams, Technical Training, Information and Translations and that these are delivered to the agreed plan
" Provide high level technical assistance to Engineers, appointed agents and distributors.
" To be a Support Leader on assigned projects and represent the needs of Field Support within the project.
" To consult Technical Support & Service Engineers in the capture and definition of service product and process improvements and describe these as requirements.
" To provide and manage plans, schedules and perform responsibilities of a Support Leader as defined in PCP.
" To specify, installation, service, documentation, spare parts and training requirements and to ensure that the product meets them.
" To plan and execute final service product validation. To plan and install service pilot projects.
" Provide on site assistance when required.
" To provide technical resolution to assigned CFRs.
" Participates in modification kit design reviews held by R&D.
" Verify and validate Technical Documentation as required.
" Create and review Field Change Orders (FCOs) for field modifications.
" Writing and validating Technical Tips.

Qualifications:
" Exceptional technical, interpersonal and communication skills
" Highly conversant and experienced with some products in the portfolio
" Excellent customer skills and proactive communicator
" Good negotiation skills capable of rational, structured and logical thinking. Written and verbal output must be concise and accurate
" To possess proven mechanical, electrical and computer skills at practical and conceptual levels
" To be willing to travel to site and be willing to work around a clinical schedule including unsociable hours and weekends to resolve customer issues
" To engender and uphold values and to represent Service in a professional and positive manner
" Experience using global business systems
" Min. HND/HNC Electronic & Electrical/Mechanical engineering or scientific background
" Strong overall product knowledge
" Strong analytical skills able to solve personal and business level problems
" Experience working in project environments

If you are interested in the "Product Specialist" position, please contact

Matthew Whyley 02392 228236


Advanced Resource Managers Engineering Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Matthew Whyley

Matt Whyley profile

I specialise in service delivery and account management for the automotive industry. I work hard on client sales calls to open up new business opportunities. I also vigorously search for qualifying candidates for live positions as well as job advertising.