Principal Service Delivery Manager - Retail & Manufacturing

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Principal Service Delivery Manager - Retail & Manufacturing

Principal Service Delivery Manager (Retail & Manufacturing) - Slough Are you a performance-focused, Principle Service Delivery Manager? Do you have extensive experience within the Retail & Manufacturing Sector? Do you have exposure to a Managed Service / Service Provider environment? You will be a sector-lead within the Retail & Manufacturing area and accountable for the Service Delivery Managers and success of Service Delivery across a number of customers within Retail & Manufacturing.

Job Description

Principal Service Delivery Manager (Retail & Manufacturing) - Slough
Permanent
Annual salary up to £80K + £6.6K Car Allowance, 10% Bonus & Benefits

Key skills: Service Delivery, ITIL, Service Improvement, Customer Experience, Retail & Manufacturing, Managed Services, IT Service Provider, Cloud.

Are you a performance-focused, Principle Service Delivery Manager? Do you have extensive experience within the Retail & Manufacturing Sector?
Do you have exposure to a Managed Service / Service Provider environment?

If so, we want to speak to you.

Who are they?
An International Managed Solutions Service Provider. They have outstanding accreditation's held with leading technology vendors & partners and they are industry-recognised experts in Integrated IT, Cloud & Managed Service Solutions.

It is a very exciting time for the business, with several growth areas emerging within advanced technology; such as Big Data, Analytics, Internet of Things, Machine Learning and more!

What do they want?
A customer-focused Principle Service Delivery Manager is required, to ensure the performance of services delivered to its customers, is exceptional and in-line with the customers changing requirements.

You will be a sector-lead within the Retail & Manufacturing area and accountable for the Service Delivery Managers and success of Service Delivery across a number of customers within Retail & Manufacturing.

It is essential that you have proven experience of working within this sector.

The Principle Service Delivery Manager will be adept at spotting areas for improvement in terms of customer experience / service and improving operational performance across the company and for its customers.

What will you possess?
Clearly, you will understand the Retail & Manufacturing sector and its working-practices, culture and regulatory requirements.

The Principle Service Delivery Manager should also have direct exposure to Managed Service Solutions, or IT Service Provider set-ups and be familiar with 3rd party customer relationship development.

You will be operationally astute and able to deliver improvements across operational performance, SLA's, customer experience and add-on services.

It is expected that the Principle Service Delivery Manager will have a strong, in-depth understanding of ITIL Service Management and hold an ITIL Certification.

In-addition, it would be useful if you had an understanding of Cloud Computing/Services.

Rewards?
Exciting technology, a challenging working environment and the opportunity to join an organisation at the cutting-edge of new technology and service offerings.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Adam Vaughan

Cropped profile

Meet Adam, he specialises in IT, sourcing permanent candidates for small to global organisations, including security cleared roles, covering entry level positions, niche developers and CTOs.