NOC Engineer

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NOC Engineer

NOC Engineer (Network Operations Centre) Leatherhead, Surrey up to £40k base + overtime & On-call worth £10k To provide 2nd and 3rd line support to our customers across a broad range of Security and Routing / Switching solutions. The successful applicant would be expected to provide remote support to our customers.This would involve remote configuration and troubleshooting, and therefore must be able to demonstrate strong troubleshooting skills on Security and R&S technologies.

Job Description

NOC Engineer (Network Operations Centre)
Leatherhead, Surrey
up to £40k base + overtime & On-call worth £10k

PURPOSE OF THE ROLE
- To provide 2nd and 3rd line support to our customers across a broad range of Security and Routing / Switching solutions.
- Excellent customer-facing and telephone support skills are required.
- The successful applicant would be expected to provide remote support to our customers.This would involve remote configuration and troubleshooting, and therefore any potential candidate must be able to demonstrate strong troubleshooting skills on Security and R&S technologies (Cisco ASA and VPN skills are essential to this role).
- Experience of a help-desk environment, working to SLAs, and using 'trouble-ticket' applications would be beneficial. Any additional skills around security products or wireless would be advantageous.
- The successful applicant will be required to participate in a shift pattern with the other engineers in the team, as well as providing on-call cover which is shared with the other engineers in the team (on average, 1 week in 4).
- My client offers excellent career progression opportunities, as the Network Operations team is seen as a stepping stone into my client's network consultancy team.

ESSENTIAL SKILLS
- Valid Cisco CCNA accreditation
- Strong Cisco ASA troubleshooting
- Strong Cisco VPN configuration and troubleshooting
- Knowledge of Wireless technologies and wireless troubleshooting
- Excellent verbal and written communication skills
- Experience in Troubleshooting tools such as wireshark

DESIRABLE SKILLS
- CCNA Security
- CCNA Wireless
- CCNP (R&S / Wireless / Security)
- Juniper SRX
- Riverbed

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