Lync Support Analyst

Lync Support Analyst

Our client, one of the UK's leading engineering support services organisations that works within the defence, energy and transportation sectors is looking for a 3rd Line Support Analyst with strong experience working with Lync 2010 or 2013 to join their existing team of 6 Support Analysts based within their Portsmouth site.

Job Description

Lync Support Analyst (SC Cleared)
Portsmouth, Hampshire
6 months initially

Due to the urgent nature of the role candidates must have valid/transferable SC security clearance.

Our client, one of the UK's leading engineering support services organisations that works within the defence, energy and transportation sectors is looking for a 3rd Line Support Analyst with strong experience working with Lync 2010 or 2013 to join their existing team of 6 Support Analysts based within their Portsmouth site.

As a Lync Support Analyst, you will be responsible for maintaining and upgrading the Lync computing environment, working on site roll-out and upgrade projects to support a rapidly growing user-base.

Key Skills we are looking for:
- Enterprise Voice Lync 2010, Lync 2013, Skype for Business with full and video integration
- Solid Audio Codes gateway experience Integration with of 3rd party applications (call/contact centre Interactive Intelligence), - Microsoft Exchange Server 2010/2013 Unified Messaging, SQL Knowledge
- Must have SC Clearance already, No non UK travel, however potential to visit other satellite sites

Key Responsibilities will include - Providing technical support, analysis and service enhancements for the Lync environment Designing, deploying and testing MS Lync 2010/2013 in telephony service configuration with ancillary systems such as telephony gateways and PBX systems Monitor and maintain Lync 2010/2013 infrastructures to agreed operational standards.

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Hose Edin

team member 15a

My clients range from high technology vendors, integrators and consultancies to finance, government and public sector. One of my strengths is definitely my ability to strike up a rapport from the very first call and to build and maintain that relationship.

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