ITIL Service Management Analyst

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ITIL Service Management Analyst

ITIL Service Management Analyst - permanent opportunity in the Liverpool area An exciting opportunity has arisen for someone with sound ITIL experience to develop their career within a Service Operations environment and take the lead in continual service improvements.

Job Description

ITIL Service Management Analyst
Liverpool

I am currently seeking an ITIL expert for a Service Analyst role. This person will work within a Service Operations environment and will work closely with the Service Delivery Manager to improve services desk processes to ensure high performance in an ITIL environment.

Role responsibilities;
* To ensure timeley incident resolution within agreed SLAs
* To take the lead on problem resolution within the Service Desk and ICT teams
* To develop and streamline the incident management, problem management and configuration management processes
* Ensure performance excellence within an ITIL Service driven environment

Experience required;
* ITIL Certified
* Experience of working within an ITIL Service Delivery environment
* Incident or IT Problem management processes and experience of working on continual service improvement
* Excellent communication skills

This ITIL Service Management Analyst role is a fantastic opportunity for someone to use their current ITIL experience to develop themselves into a Service Delivery Lead.

**Please APPLY for further information**

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. Our industry coverage includes, but is not limited to: Infrastructure and Built Environment, IT (including Security, Communications, SaaS, ERP, IT Sales, and more) Oil and Gas, Defence, Engineering and Technology, Technical Sales, Energy, Space, Telecommunications, Manufacturing and much, much more. We will never send your CV without your permission.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Rianna Toombs

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My role allows me to deliver professionals into exciting and challenging positions across the IT and technology sector. I also have responsibility for several major accounts within ARM and thoroughly enjoy working together with companies to find them the best talent for their business needs.