IT Infrastructure Server Support Analyst

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IT Infrastructure Server Support Analyst

This is an excellent opportunity for an Infrastructure Support Analyst to join a luxury car manufacturing company on a 6 month initial contract. Candidates must have 3rd Line support experience and also worked with Microsoft technologies such as Windows Server 2012R2, Hyper-V, Active Directory and Systems Centre Suite.

Job Description

Infrastructure 3rd Line Support Analyst
Gaydon, Warwickshire
6 months initially
£28 per hour

Job Purpose
The IT Infrastructure team are responsible for 300 servers and 1,800 clients globally.
This role is for a member of our 3rd line support team responsible for managing and maintaining the Windows Server estate. You will be part of a team responsible for leading the IT server estate and infrastructure forward;
Helping the company maximise their current investment in Microsoft Technologies including Windows Server 2012R2, Hyper-V 2012R2, Active Directory 2012R2 and the entire System Centre 2012R2 suite as well as Microsoft Azure.

This role is split between BAU (40%) and Project work (60%).

Key Responsibilities & Tasks
Responsible for ensuring optimum performance of the Windows Server estate - monitoring, tuning and patch management.
Troubleshooting complex issues surrounding the Windows Server estate at both software and hardware levels.
Working with other teams (networks, storage, application) to resolve issues quickly and put measures in place to prevent them happening again.
Attend cross functional meetings to help suggest and design solutions to support business goals and strategy.
Provide support and daily assistance to 2nd line functions ensuring customer queries are resolved quickly and efficiently, whilst providing training and knowledge sharing.
Suggest and identify ways to improve current processes and where possible maximise use in current software technologies .
Follow IT processes to ensure OLAs are met.
Strong experience with hardware and software support.

Qualifications & Experience
Level 3 knowledge of Windows Server 2008R2 through to Windows Server 2012R2 including OS fine tuning and troubleshooting.
Installing and managing infrastructure services such as DHCP, DNS, DFS.
Level 3 knowledge of one or more of the following: System Centre Operations Manager 2012R2, Virtual Machine Manager 2012R2, Orchestrator 2012R2, Service Manager 2012R2.
A detailed understanding of Active Directory and surrounding technologies including DNS, Group Policy, ADFS, PKI and RMS.
Previous experiencing in configuring, installing and troubleshooting HP servers including the DL and BL range.
A fundamental understanding of enterprise class storage systems.
A fundamental understanding of networking including LAN and WAN technologies.
Excellent customer service and communication skills.
Have and understanding of the ITIL framework.

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Phillip Reynolds


I make it my mission to find the best IT candidates for our corporate services client base. I cover all areas of IT contract roles, but my main focus is roles for one our key automotive clients. These roles can vary from application support to project managers and software developers to network analysts.