IT Helpdesk Analyst - Part Time

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IT Helpdesk Analyst - Part Time

IT Help-desk Analyst (Part-Time) - Warminster Permanent, Part-Time - 20hrs Mon-Fri Are you a customer-focused IT Help-desk Analyst, with solid experience with Microsoft Office skills? Would you be interested in a Part-Time role? If so, I have a great opportunity for you. Who are they? A global giant in the defence, science & technology world; they employ over 120,000 people worldwide and is responsible for some of the most important programmes within both the public and private sectors.

Job Description

IT Help-desk Analyst (Part-Time) - Warminster
Permanent, Part-Time - 20hrs per week Mon-Fri

Are you a customer-focused IT Help-desk Analyst, with solid experience with Microsoft Office skills?
Would you be interested in a Part-Time role?

If so, I have a great opportunity for you.

Who are they?
A global giant in the defence, science & technology world; they employ over 120,000 people worldwide and is responsible for some of the most important programmes within both the public and private sectors.

They are renowned for being a people-focused employer and embrace modern ways of working to get the most out of their staff.

In Warminster, they are responsible for managing assets for the UK MOD (5 million in total) and they have been doing this for over 10 years. They are now seeking an IT Help-desk Analyst on a part-time basis, to assist with supporting a large ERP system.

What will I be doing?
Your primary role as a Help-desk Analyst will be to respond to help-desk calls to strict SLA's, related to the ERP System and record the call details on the Remedy Incident Tracking System.

You will respond to the incidents, providing resolution where possible and if not, you will escalate more complex issues to the 2nd Line Support team member.

It is imperative that you see all incidents through to resolution and therefore you will provide call status feedback to the customer.

You will provide regular reports, to support tracking of Incidents, including open and closed Incident reports, statistics, and ad-hoc reports.

Your experience
You will have prior Telephone Help-desk experienced gained in an IT environment and have the ability to diagnose and respond to IT-related incidents, depending on their complexity.

Your technical background will include excellent working knowledge of the Microsoft Office Suite and Windows operating systems.

The team requires a strong team-player, therefore you will be a confident self-starter able to assist and learn from the colleagues around you.

It would be extremely beneficial if you had exposure to the Remedy Incident Management system, or an equivalent.

Benefits
Excellent holiday, pension, healthcare, life assurance and much more

Salary & location
£9000 per annum, pro-rate over 20hrs per week Mon-Fri
Warminster location.

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