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Head Of IT Operations & Service
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Head Of IT Operations & Service
Head of IT Operations & Service - Basingstoke Permanent position £90,000 - £105,000 + 30% Bonus, Car Allowance & Benefits Do you have experience of overseeing enterprise IT service delivery of 1000+ system users? Would you like to help deliver a £10M+ IT infrastructure programme? If so, we have a fantastic opportunity for a Head of IT Operations & Service in Basingstoke.
Job DescriptionHead of IT Operations & Service - Basingstoke
£90,000 - £105,000 + 30% Bonus, Car Allowance & Benefits
Do you have experience of overseeing enterprise IT service delivery of 1000+ system users?
Would you like to help deliver a £10M+ IT infrastructure programme?
If so, we have a fantastic opportunity for a Head of IT Operations & Service in Basingstoke.
Who are they?
A market-leading, British company, with over 100 years' heritage. They employ over 8000 people in the UK-alone and pride themselves on offering a superb customer experience, both online and in-person.
At the moment, they are embarking on a large IT transformation and a big part of that is a project to improve their service offerings to both internal and external customers. This represents an exciting time for the organisation and a great time to join them on their journey.
What do they need?
A leader in IT, to take-on a Head of IT Operations & Service position and be responsible for leading IT Operations & Service Delivery across the entire organisation.
The Head of IT Operations & Service will have direct management responsibility for a team of 70, accountable for services supplied by internal IT Teams and 3rd party service suppliers.
You will have 3 primary goals -
1) Delivering a £10M+ IT Infrastructure Programme
2) Managing the IT Service Map for on-going IT costs of £10M+
3) Leading and developing a 24x7 IT Operations Department spanning 1st, 2nd & 3rd line support
What will I be doing?
Leading IT Operations and Service Delivery across the entire IT estate, which will include IT Operations, Support and Release Management of applications & infrastructure
Providing a support structure for all customer-facing contact centres, back-office and ecommerce systems
Managing the delivery of support and operation of the IT infrastructure and technology - voice, data, networks, data centre services and service desk
You will also be responsible for managing internal & external teams to maximise on-going reliability and improve service levels
What will I bring?
Proven experience in a senior IT position across an enterprise IT service delivery function, with 1000+ system users
Ability to formulate IT strategy and deliver
The experience and ability to manage a large IT service delivery roadmap, IT transformations and a 24x7 IT operations set-up
Proven competence in implementing robust and successful ITIL-compliant service delivery processes
Ability to drive service level agreements and improve performance across service levels
Exposure to continuous service improvement and process design
Experience of working with outsourced service delivery partners
Up-to 30% bonus, Car Allowance, Pension, Private Medical, Lifer Assurance and more
Salary & Location
Up-to £105,000, based in Basingstoke with some UK travel
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