Desktop Support Engineer

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Desktop Support Engineer

IT Solutions and Managed Services provider seek a 2nd Line Desktop Support Engineer to be based onsite with their customer based in South London to provide users a local service through second line support in order to solve business related network, computer and telephony problems.

Job Description

Desktop Support Engineer - 2nd Line
South London
£150-£200 per day (DOE)
3 months initially

IT Solutions and Managed Services provider seek a 2nd Line Desktop Support Engineer to be based onsite with their customer based in South London to provide users a local service through second line support in order to solve business related network, computer and telephony problems.

Responsibilities
- Support and as necessary provide cover for other members of staff within the Department, according to level of experience and expertise to assist in maintaining a full and effective service throughout the organisation.
- Provide on site support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available.
- Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate
- Liaise with 1st and 3rd line for support and information
- Work Planning with ITS Department and local facilities teams for large projects
- Software/Hardware Installations, write and test simple user procedures to support users in operating the new software.
- Write and test departmental procedures in line with ITIL standards, and publish these to the knowledge base
- Uphold and adhere to policies and procedures

Required skills
- Good knowledge of Windows XP\Vista\Windows 7 and MS Office 2003
- Good understanding of basic network installations and how to troubleshoot issues
- Good customer service experience
- Good understanding of installing/troubleshooting ADSL/SDSL connections
- Good knowledge of hardware - Compaq/HP pc's, HP/Ricoh printers/Laptops
- Familiarity with ITIL terminology

Desirable Criteria
- Some knowledge of Novell Groupwise, Novell Client, Ghost imaging, Remote fix tools ZENremote\Windows Remote
- Some knowledge of Active Directory, Exchange/Outlook, SCOM, SCCM
- Some understanding of Nortel telephony and Blackberry's
- Some understanding of server/cabinet patching
- Some experience of using a service management system

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Aaron Lofthouse

aaron lofthouse profile

I specialise in virtualisation and storage recruitment. I’m constantly speaking to candidates working for some of the industry’s biggest and most interesting players. I secure new opportunities for engineers, consultants and architects. This includes pre and post sales delivery, as well as end users.