Customer Success Manager

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Customer Success Manager

Technical Customer success Manager to work for a Security Vendor based in Reading managing around 40 Clients

Job Description

Customer Success Manager - Reading Based up to £60,000 + Bonus

Based in our Reading office, the Customer Success Manager (CSM) serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment

You will leverage your strong customer management and business consultancy skills to ensure you achieve the required customer renewal targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customer’s business objectives through the use of our solutions. The ideal candidate will have experience in enterprise software, a consultative approach to working with C level executives, and a passion for customer advocacy.

Responsibilities include, but are not limited to:

Be the customer’s point of contact throughout the entire customer life cycle (new customer, adoption, proficiency, expansion, renewal)
Advocate for the customer by working closely with professional services, product management, and customer support teams
Develop, deliver and execute customer success plans which outline critical success factors and measures for success
Drive customer adoption through training and development of best practices to continually create incremental value
Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
Maintain strong customer retention rates aligned with corporate goals
Partner with sales by identifying new business opportunities for expanding Black Duck footprint within the customer base
Develop and maintain strong relationships at all levels within the customer organization
Develop a business and technical proficiency with all solutions
Requirements:

Bachelor's degree in a related field
3 years account management, customer success or sales engineer experience in the enterprise software space
Experience with the development, execution, and overview of account plans
Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership
Excellent verbal and written communication and in-person and virtual presentation skills
Ability to work independently and to collaborate effectively across functions.
Strong technical aptitude; Ability to deliver complex technical presentations and perform high level product demonstrations
Experience negotiating subscription contract renewals
Able to travel domestically up to 10% of the time
Fluency in multiple languages is a plus (but not required)

Please email your CV or on 02392 458047
This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Claire New

team member 16a

I am an IT security recruitment consultant working with candidates and companies in the data loss and leak prevention sector. I specialise in recruiting professional services, pre-sales and architects and consultant sales. I particularly enjoy meeting and working with new clients and candidates.