Customer Service Engineer

Customer Service Engineer

My client is seeking a home-based Customer Service Engineer to install, troubleshoot, repair and maintain healthcare equipment installed on customer sites.

Job Description

Customer Service Engineer
Field Based - North East England

My client is seeking a home-based Customer Service Engineer to install, troubleshoot, repair and maintain healthcare equipment installed on customer sites.

The Customer Service Engineer role requires a substantial amount of contact with customers to address their equipment issues promptly and in a professional manner therefore the successful candidate will need to show competency in providing technical assistance and also have the ability to empathise with customers and take ownership of their issues.

The successful candidate will work at NHS and Private hospital sites in the North East, and when necessary will also support customers throughout the UK.

Responsibilities:
- Work in close cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of healthcare products within a designated product range and assist under supervision with other products.
- Attend product training courses (in the UK and abroad)
- Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met.
- Maintain good communications and team working with all Stakeholders.
- Maintain all test equipment, tools and company property in good and working order

Requirements:
- HNC/HND in Electronics or an associated discipline is essential.
- A flexible approach to work, travel and unsociable hours is required. Must be prepared to travel extensively if required.
- Proven ability in undertaking fault finding on electronic equipment, ideally medical devices
- Good IT, Microsoft Office and Networking Infrastructure skills
- Customer facing skills
- A full driving license valid for driving in the UK

Service is provided to customers 7 days a week within core business hours of 8am - 8pm therefore the successful candidate will need to be flexible in their approach and the days/hours they work. There may also be requirement to provide an out of hours technical support as well as working some planned weekends and evenings.

Advanced Resource Managers Engineering Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Wendy Gulliver

Wendy Gulliver Profile (1)

I specialise in the sourcing and acquisition of talent within the oil and gas market. I work with oil and gas professionals, as well as those seeking to transfer their skills into this exciting industry. The typical roles I recruit for include mechanical design, mechanical engineering, electrical design, project management, production and manufacturing.

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