Application Support Analyst

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Application Support Analyst

Application Support Analyst for a 6 month contract based in Essex. - Experience of working with purchased packages (COTS) - Experience of application training in both co-located and remote locations - Knowledge of ITSM/ITIL processes - SQL. Ability to create complex queries. - Oracle. Ability to create complex queries. - Windows Server Administration. Proficient in use of administrative tools and solve application problems.

Job Description

Application Support Analyst
Basilsdon, Essex
6 months +

My client is looking to recruit a Application Support Analyst for a 6 month contract based in Essex.

Position Description:

- Prioritisation, classification and monitoring and coordination of the investigations to progress in the resolution of incidents and all corrective actions required to resolve them, making sure SLA times are not exceeded.
- Resolution and recovery of incidents including the creation of workarounds. Closing of incidents when resolved. documenting incident actions in cooperative systems
- Updates the support documentation of applications and informs on the status of the application to his management.

Management of problems :
- Providing proactive portfolio incident trends and analysis on problems resolution.
- Resolving problems Management of application availability and capacity:
- Coordination and distribution of availability reports.
- Monitoring of application, databases and operating Systems health and behaviours.

Knowledge Management :

- Create, review and update knowledge articles for the application supported by the team.

Training

- Provision of training in Plant Floor Maintenance Applications in person or via remote tools

Skills Required:
- Experience of working with purchased packages (COTS)
- Experience of application training in both co-located and remote locations via virtual tools
- Knowledge of ITSM/ITIL processes
- SQL. Ability to create complex queries.
- Oracle. Ability to create complex queries.
- Windows Server Administration. Proficient in use of administrative tools and solve application problems.
- Internet Information Services (IIS): Be able to administer and configure.
- HTML/ASP: Required to diagnose and resolve problems in ASP pages.
- C++ and .NET
- Proficiency in the creation of scripts.-

Skills Preferred:
- SQL Server: High Level/Administrator proficient in stored procedures. T-SQL sentences
- UNIX o LINUX Medium level with a compromise to increase knowledge.
- Open-VMS. Use of commands and basic knowledge.
- Ability to document problems/solutions and processes and procedures.
- Knowledge of PLCs (Siemens/Alan Bradley)
- Networking knowledge.

Experience Required:

- Application Production Support experience
- Experience of supporting purchased packages (COTS)
- Application Training experience

Experience Preferred:
- Experience of working in global/ multi regional teams.
- Experience in production plant environments.
- Experience of ITIL/Service Management environment

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Elliott Brooks-Stephenson

Elliot Brooks-Stephenson Profile

I focus on delivering IT staffing solutions to our high-profile clients, on a contract basis. I cover a wide range of roles across a variety of corporate clients, using my expertise to quickly source the ideal candidate.