Application Services Manager

Application Services Manager

An Application Service Manager is required for a fantastic company who specialise in the Marine & Shipping, Business Services, Energy, Charity & Transport sectors. This role will initially focus on application transition and delivery of their internal applications and processes surrounding this. This is a permanent position based in the Bracknell area.

Job Description

Application Services Manager
Bracknell
£55,000 - £70,000

This fantastic company are an organisation with a rich heritage in the Marine & Shipping industry; along with a strong presence across the Business Services, Energy, Charity & Transport sectors.

The role of the Applications Services Manager is to ensure that the applications & services deployed by different programmes across the business are managed and maintained and that service level agreements are complete and cost effective.

Role responsibilities include;

* Ensure service levels of application deployments are maintained and managed
* Effective monitoring of the service delivery and that identified actions to maintain or improve levels of service are implemented and the effective management of 3rd parties.
* Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services
* Sets targets & ensures that service performance is monitored and maintained
* Work with Business Engagement and Continuity Management teams as well as working with 3rd party software vendor support teams.
* Reviews service level agreements and investigates all appropriate measures to improve service levels
* Recommends new or revised policies or procedures

Skills required;

* Knowledge of IT in complex commercial/professional services environment.
* Results-oriented and customer-focused
* Has a good understanding of methods & techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services
* Experience across Service Management and Service Transition of IT Applications across Group business functions

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

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