3rd Line Technical Support Engineer - Exchange

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3rd Line Technical Support Engineer - Exchange

3rd Line Technical Support Engineer Location: Reading Salary: £40,000 - £50,000 + £4,000 car allowance Type: Full time, Permanent An experienced 3rd Line Technical Support Engineer is required to provide in-depth, rapid response, high-quality customer support to ensure the continuing functionality of all customers that receive a Managed Service.

Job Description

3rd Line Technical Support Engineer

Location: Reading
Salary: £40,000 - £50,000 + £4,000 car allowance
Type: Full time, Permanent

An experienced 3rd Line Technical Support Engineer is required to provide in-depth, rapid response, high-quality customer support to ensure the continuing functionality of all customers that receive a Managed Service.

You will be working as a member of the managed service function. Providing technical support on a 24x7 basis to many customers with offices predominantly in the UK but with many European offices and some global clients as well. This will involve the monitoring and pro-active management of various systems (all being remotely based) via secure internet connections. The managed service function operates a shift system of early and lates, and you will also be expected to be 'on call' out of hours for the provision of support (this may involve presence in the office or at customer site.

You must be competent in the following technologies:
- Exchange (on-prem\Hybrid) - ESSENTIAL
- Windows Server, Clustering Services, Active Directory
- SQL Administration and Support
- SCCM
- Azure \Private, Public and Hybrid Cloud experience
- Office 365 suite
- Backup exec, Veeam, Cloud backup (ASR)

You will also hold an MCSE certification.

You will also need to be a good problem solver with the ability to deal with technical customers at third line skill levels. Technical Consultants are expected to be self-motivated with an on-going desire to maintain their knowledge level at the forefront of technology.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.