1st/2nd Line Technical Support Engineer

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1st/2nd Line Technical Support Engineer

Great opportunity for a Junior 1st/2nd Line Technical Support Engineer working for a IT Security provider in Farnborough

Job Description

1st/2nd Line Technical Support Engineer
Salary range from £18,000 - £24,000

My client a well-established IT Security provider is looking to a hire a 1st/2nd line support engineer. This would suit a recent IT graduate, or a candidate with 1-2 years of support experience.

Skills

Hands-on experience with Windows/Linux/Mac OS environments.
Excellent problem-solving and communication skills.
Ability to diagnose and troubleshoot basic technical issues.
Excellent communication skills (both written and verbal) with the ability to provide advice to non-technically aware customers (either internally or externally).
Ability to work well within a team as well as on own.
Knowledge of appropriate questioning techniques, to assist with both customer support and troubleshooting.

Please email your CV or contact James Riley on 02392 228211

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

James Riley

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Meet James from our Cyber Security team. He specialises in the recruitment of pre-sales, architects, professional services and support engineers with a PKI, IAM or encryption background.