1st Line Support Analyst

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1st Line Support Analyst

An excellent opportunity for a 1st Line Support Engineer to join the IT support team on the service desk of one of the largest utilities companies in the UK.

Job Description

1st Line Support Analyst
Havant, Hampshire
3 months+

Working as part of a close and cooperative team, this role involves providing IT support to our internal customers, who use a wide variety of applications on a number of different platforms.

The role involves answering incoming calls, or processing incidents raised by self-service, and using the information provided by the user to restore service as efficiently as possible.

The Service Desk Analyst will be required to understand and comply with set procedures and to adhere to and help to enforce IT security protocols.

As a Service Desk Analyst you will act as initial Incident Manager and will assess, escalate and co-ordinate each contact as needed. Based on the information received from the caller, you will provide full and accurate advice to their customers in a professional and courteous manner.

As well as enjoying working under pressure and as part of a team, you will have excellent Customer Service and Interpersonal skills. You will have strong analytical abilities and be able to problem solve, manage your own time well and meet work-based targets. You will have previous IT experience and an understanding of the Service Desk function and its role within IT.

Skills & Qualifications Required for Job:
- Excellent customer service skills
- Exceptional interpersonal skills
- A good understanding of, and passion for, IT
- Excellent communication skills
- Strong analytical skills
- Ability to work under pressure and as part of a team
- Ability to problem solve and manage your own time
- Understanding of the Service Desk function and its role within IT
- Good understanding of IT Security Policies
- A relevant IT qualification

Knowledge and experience of the following products -
Active Directory, Microsoft Office including Outlook (2010 - 365), Exchange, ServiceNow, Windows 7-10 Environments, Citrix Environments, Skype for Business.

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

Hose Edin

team member 15a

My clients range from high technology vendors, integrators and consultancies to finance, government and public sector. One of my strengths is definitely my ability to strike up a rapport from the very first call and to build and maintain that relationship.