Advanced Resource Managers (ARM) has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers – or in our case, candidates. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews. ARM was the first recruitment agency to use their services, seeking reviews of all candidates at interview and placement stage.
ARM met the criteria of collecting at least 50 reviews between 1 January 2018 and 31 December 2018, with a Feefo service rating of between 4.5 and 5.0 – ARM’s overall rating for the year was 4.6.
High quality service
Speaking about the award, Feefo ambassador and ARM COO, Dave Wilson said: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our candidates, who are the most important judges of what we do. As such, we ensure all of our reviews are online for prospective candidates and clients to see, as total transparency is vital.
“We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our reviews. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”
Congratulating ARM on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”