ITSM Lead in Slough, Berkshire

ITSM Lead
Hybrid - 2 days per week in Slough or Welwyn Garden City
£525 p/d INSIDE IR35
6 months

Role summary:

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
• Knowledge Management - to build a Knowledge portal to support Faults
• Hands-on experience with Fault Management, including incident detection, analysis, and resolution.
• Provide project level analysis - producing required project analysis documentation
• Between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementation
• Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) and Knowledge Management platforms

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.