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2nd Line Technical Specialist – English & Arabic Speaking
Location: Abu Dhabi, United Arab Emirates
Salary: Dependant on experience (AED) + Package
Are you interested in joining a British FTSE 250 company with a global reach who are soon to be opening a brand new facility in Abu Dhabi? This growth is off the back of a new product launch where handheld scanners will be integrated in to the tobacco supply chain industry. This is the opportunity to be at the forefront of the business, building strong relationships whilst delivering on SLA’s to key customers & stakeholders on a global basis.
As a 2nd Line Technical Specialist, you will be responsible for providing tier 2 technical expertise to the clients end users, including fault resolution, troubleshooting and incident response to a arrange of hardware infrastructure issues (network & platform) ensuring all SLA’s/OLA’s are met within a timely manner and an ITIL framework has been followed to ensure contractual compliance.
Ideally, you will be currently working within a 2nd Line IT support role at present within a high-performing team of desktop/helpdesk support specialists. You will have a demonstrable background working to an exceeding SLA’s using the company’s service management tool and monitor the systems using SIEM.
This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
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