Service Desk Engineer

Service Desk Engineer

Salary: £18,000 - £25,000

Location: Fareham

A Service Desk Engineer is required to join a well-established Telecoms customer to join their busy team. This will include a mix of remote working and being office-based. They are looking for a Service Desk Engineer who has experience supporting phone, email, and remote support. They are looking for someone who will currently be working within a technical support capacity with a track record of providing 1st and /or 2nd line assistance to a variety of clients and customers. You will need experience with Experience of Windows 10 Desktop support and maintenance and experience of working with VOIP systems, routers, firewalls, networks, and computers.

• Experience of Windows 10 Desktop support and maintenance
• Experience in administering Microsoft Active Directory for account management
• Experience in security patching Servers on Workstations
• Experience in administering Microsoft Exchange
• Undertake daily system checks
• Maintain documentation relating to support activities
• Ability to develop strong troubleshooting & problem-solving skills
• Motivation with a willingness to further develop knowledge and experience
• Experience with IP & VoIP platforms would be an advantage but is not essential as training will be provided
• Understanding of network terminology e.g. WAN, LAN, VPN, Subnets, and IP addresses.

Desired Qualifications

• Degree Educated
• ITIL
• CompTIA
• CompTIA Network+
• Full driving license.

Additional Benefits

• Sponsorship for qualifications such as ITIL, MCSA, MCSE, CCNA & PRINCE2