The Technical Services Manager will work closely with the Support Services Manager, the Through Life Support Team and the customer and shall provide strong technical leadership with respect to product design investigation and change arising from customer upgrade requests, warranty trends and latent design deficiencies.
The Role
The role requires the individual to have broad automotive engineering experience that can be applied to mechanical and electrical systems, body, trim and particularly bespoke installations fitted to in service military vehicles and survivability systems. The predominant focus is likely to be on systems and installations rather than engine and drive train, however all round in-depth automotive knowledge is required in order to be effective in this role.
Together with exemplary attention to detail, a thorough and conscientious "hands on" approach and the flexibility to adapt to changing requirements, the responsibilities of the Technical Services Manager include:
- Requirement capture and impact assessment of the customer request, warranty trend or latent design deficiency.
- Production of solution requirement technical documentation and solutions to inform stakeholders and guide design development and estimation activities.
- Customers and stakeholder's liaison.
- Quotation input and technical proposal development in support of the Support Services Manager.
- Change embodiment planning, tasking and management of stakeholders.
- Ensuring all customer needs and requirements are met.
- Having the foresight to see additional sales opportunities through post design service upgrades or in-service product offerings.
- Formal reporting, including but not limited to: task progress; workload; concerns and challenges.
- Directing delivery of the total solution including as applicable but not limited to: the design solution; product configuration change management; modification instruction and material; associated Integrated Logistic Support (ILS) deliverables; in-service change implementation; etc.
- Establishing sufficient labour resources (in consultation with management streams of field service labour pools and/or appoint contracted field service labour) to satisfy surge warranty demands.
- Role will be developed to include logistical planning, support and monitoring of deployed field service labour.
Let's talk about you!
The role requires an individual who:
- Understands the principles of applying changes to engineering baseline designs in a controlled manner.
- Has practical automotive experience of conducting impact assessments and coordinating change requests.
- Can build and maintain strong relationships with both staff, customers and end users in addition to an enthusiasm to contribute to all areas of the company when required.
- Has strong planning, organisational and administration skills.
- Thrives on working with several customers at one time whilst maintaining exemplary individual customer satisfaction.
- Is able to analyse current status of outstanding change and identify 'pinch-points' in the process and where management attention should be focussed.
- Will work in accordance with ISO 9001 process and procedures.
- Can operate effectively and decisively as an individual and in a team.
- Is prepared to get "hands on" as the need arises.
Experience/Knowledge
- Automotive, motorsport, or applicable engineering degree, or equivalent qualification. If an individual does not have this, they will be considered if they hold 15 years of experience relevant to this role.
- Demonstrable problem solving across a range of automotive systems.
- Military automotive experience is essential.
- Proven technical solution skills.
- Ability to communicate excellently with customer and suppliers.
- Practical automotive, hands on experience.
- Light armour engineering experience, desirable but not essential.
- Has ideally worked with defence customers.
- Proficient in the use of Microsoft Office tools.
- Use of SAP, desirable but not essential.
