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Pre/post Sales Cyber Security
East Coast ideally New York/Boston
$90k/$100k base with 10% commission
Main Job Purpose
We are looking to expand its cyber security business and is seeking an experienced Customer Architect to help secure new clients, drive forward successful customer engagements and help develop our product roadmaps. The Customer Technical Architect will play a vital role in growing cyber security business unit by supporting the Technical, Product and Sales teams working in the Cyber Security organization with architecture design as well as pre and post-technical sales activities. In this role you will be working with Technical Architects to design implementations for prospective customers and existing clients. This involves understanding the product capabilities, identifying which products and services best match the prospective client's needs/requirements and responding to technical inquiries.
Define High and Low Level designs for customer delivery of DNS security and analytics product.
Support the physical delivery (implementation) of the design into customers environments whilst engaging with other subject matter experts and maintaining a ‘hands on’ technical approach
Establish knowledge and understanding of world class technology organizations and hold a strong external perspective of developments in Technology.
Evaluating technology market trends to identify product gaps or solution improvement options. Identify and addressing gaps in the current infrastructure and capabilities to deliver required customer environments.
Researching relevant literature, communities and forums to gain insight to assist in ensuring the architecture remains fit for purpose.
Be comfortable and excited about working with and learning the breadth of enterprise technologies and emerging architectures
Represent the Architecture Team by responding to proposals, leveraging technical expertise and being accountable for the architecture of proposed solutions.
Build use cases and technical differentiation to support partner/channel GTM.
Define upgrade paths and roadmap requirements to ensure customer retention.
Provide support to partner technical teams on customer questions related to our products and services in a professional and courteous manner throughout the sales
Customer and Partner training and education
Global travel to customer or partner sites
Pro-active self-learner capable of understanding new technologies quickly with facilitation, influencing and negotiation skills to be able to share and communicate that knowledge.
Excellent communication and presentation skills. Particularly the ability to relate company capabilities and benefits to customers in the industry in a way that differentiates our offerings from competitors.
Strong analytical skills and business acumen, with the ability to discern ‘must have’ market requirements from ‘nice to have’ requirements.
Hands-on approach with customers and a full commitment to customer success.
Understanding of channel business model.
Advanced practical knowledge of Internet networking protocols and peering principles e.g. BGP, OSPF
Experience in a technical pre-sales or professional services role.
Strong Cyber Security skills (CISSP desired).
Significant hands-on knowledge of Red Hat Linux and the Red Hat ecosystem (Certification desired).
Significant hands-on knowledge of public cloud providers (Certification desired).
Demonstrable knowledge of:
Infrastructure & network design
Big Data Technologies and Data migration
Networking hardware (Juniper, F5, HP, Cisco)
Oracle, SQL, Cassandra database
Agile and DevOps tools such as Jira, Slack, Puppet or Chef, Docker, Ansible and Terraform
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