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Customer Care Manager – Arabic & English speaking
Location: Abu Dhabi, United Arab Emirates
Salary: Dependent on experience (AED) + Package
Are you interested in joining a British FTSE 250 company with a global reach who are soon to be opening a brand new facility in Abu Dhabi? This growth is off the back of a new product launch where handheld scanners will be integrated in to the tobacco supply chain industry. This is the opportunity to be at the forefront of the business, managing customers and relationships whilst delivering impeccable service to key customers & stakeholders on a global basis.
As a Customer Care Manager, you will be responsible for the effective delivery of the customer care team. This will be, at first, a team of 5 made up of 1st & 2nd line support analysts and engineers providing on-hand service for all hardware and software related issues working to agreed SLA/OLA’s. You will also be communicating directly with the customer, therefore your customer-centric skills will be finely tuned in order to build partnerships with key authoritative bodies.
Ideally, you will be working within a technical role at present as either a customer care manager, helpdesk manager, customer services manager or similar where the focus is a complex hardware/software product within a secure environment. You will have developed high-level stakeholder relationships (some of those relationships might have been challenging!) and have a demonstrable record or building a high performance team.
This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
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