IT Support Analyst

IT Support Analyst (1st & 2nd line) - Milton Keynes
Permanent position
£25,000 - £28,000

Are you a customer-focused IT Technical Support professional?
Would you like to work for a prestigious, British automotive brand?

If so, we have a fantastic opportunity available for an IT Support Analyst at their site in Milton Keynes.

Who are they?
A British sports car manufacturer, with over 100 year's heritage in the automotive engineering industry.  They are a name synonymous with style, luxury and brilliant design.  

They are an iconic brand, employing over 1,800 people in the UK and with a turn-over in-excess of £600 million.

What do they need?
An IT Support Analyst to provide 1st and 2nd line support to all users on both hardware and software issues.

What will I be doing?
You will help to find and fix software and hardware problems, or any incident that is disrupting the IT systems or services that business users depend on
Usually, you will be working on incidents that have been escalated from front-line support on the service desk
Running diagnostic programs or use test equipment to locate the source of problems
Communicate effectively with end users and customer management
Maintain security and functionality through the application of programme temporary fixes
Managing Video conferencing solutions
Managing Skype for Business Phone System
Alongside incident resolution, you will also assist with other jobs including administration, monitoring and maintenance of systems, and installation and upgrades. Identify and diagnose issues and problems

What will I bring?
Proven IT support experience, operating at 1st and 2nd line level
Windows Server operations, support and administration experience
Exposure to Active Directory 
Proven ability to diagnose and support both hardware and software issues
An IT-specific certification, such as ITIL or CompTIA+
Exceptional customer service skills and the ability to work well independently and as part of a close-knit team

Salary 
£25,000 - £28,000