Please check your email .
Security Services Operations Specialist - London
My Client is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline.
They deliver the industry’s most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world’s leading organizations, including more than 50 percent of the Fortune 100, to protect against external attackers and malicious insiders.
The Operations Specialist is a position in the Security Services organization responsible for contributing to the Security Services business processes through the oversight of operational processes and employing best practices. Primary responsibility includes technical resource allocation to help meet the needs of our customers, while ensuring optimal efficiency, revenue, and margin performance post sales.
The Operations Specialist owns business operations and helps to improve efficiency within Security Services by implementing and maintaining consistent and scalable policies, processes, business controls, and management reporting. The Operations Specialist reports to Security Services Operations Team Lead.
Solidify, maintain, and improve end-to-end allocation process
Resource allocation for EMEA services team
Establish and maintain services partner relationships
Manage allocation of subcontracted engineers
Ability to set expectations through clear and direct communication, written and verbal
Customer Orientation: Constantly strive to understand our customers and their needs from the perspective of the Services Department
Extensive experience (3 years+) interacting with internal and external customers
Ability to multitask and prioritize with minimal oversight in a very dynamic work environment
Ability to collaborate with multiple departments within the organization
Highly organized, responsive, and energetic
Excellent verbal and written communication skills
Working knowledge of Salesforce CRM software preferred
Register with ARM's job board to receive the latest opportunities that match your criteria straight in your email inbox, manage your job search and receive our newsletter.
Looking for a different recruitment experience? Work with an award-winning multidisciplinary team of technology and engineering recruitment experts, find out exactly what makes ARM stand apart.