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Are you seeking a new role within IT Support? Our client are currently seeking a Service Desk Engineer to be based in Whiteley.
Duties & Responsibilities:
- To provide excellent customer care and support through efficient and organised ticket management
- Providing first response fixes to customers via the phone or email
- Providing resolution to incidents and requests, and appropriately escalating all others
- Ticket triage - assessing ticket priorities and escalating when required
- Liaising with third parties and customers with regard to incident resolution and requests
- Initiate basic backups and restorations
Please apply for more info!
Contact: Ryan Townsend / Ryan.Townsend@arm.co.uk / 02392458153
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