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PAM/ IAM Professional Services Engineer
The Cloud Services Engineer will accompany the customer throughout all stages of the deployment life cycle. This includes planning, deploying, consulting, expanding and securing the customer's environment using the solution, while also being proactive and ensuring the success of the customer and future renewals with Privilege Cloud.
o Plan and execute the Guided Success Plan with the customer, created as a PAS Program for ensuring the customer's success in meeting their Privilege Access Management goals
o Deploy and configure with the customer the On-Premises Components, and integrate the Service with the customer's environment
o Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment
o Collaborate with R&D and Product Management on Service Usage, User Experience, Automation, and other topics, influencing the product roadmap
o Processing and analyzing customer and product usage data in a SaaS environment for the benefit of both customers and the vendor
o Proactively engage with customers and ensuring their success, directly contributing to renewals and customer expansion with the vendor
o Assist Privilege Cloud customers with Service Requests and technical issues
o Collaborate with Sales, Marketing, R&D, and Product Management to refine and continuously improve the Guided Success plan, ensuring that it meets the needs of the customers
o 3+ years of professional work experience as part of an enterprise software company or systems integrator
o 2+ years experience at a SaaS provider in a customer facing technical role (implementation, customer success)
o Experience setting up and installing software on both Windows and Unix platforms
o Experience with Directories (LDAP, AD)
o Ability to understand critical issues and bring appropriate resolution to complex problems
o Experience in Identity Management or Privilege Access Management
o Ability to understand Enterprise customers and their needs
o Excellent organizational skills
o Excellent communication skills and extensive experience working with clients and partners.
o Strong written and verbal communication skills
o Security software or internal IT security experience a plus
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