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Lead Application Engineer
Nottingham (commutable from Sheffield, Chesterfield, Mansfield, Lincoln, Grantham, Leicester, Derby)
Lead Application Engineer based in our head office in Nottingham with a background in mechanical and application engineering in a software business environment to work closely with mechanical and software engineers in a highly skilled, multi-disciplinary team. You will be the go-to technical resource for our field sales team responsible for analysing the business and technical requirements of prospective customers in order to develop solutions accordingly.
" Provide business, technical, and product knowledge in support of pre-sales activities in order to ensure customer satisfaction
" Audit customer processes in terms of how they use their existing software tools
" Prepare and review software evaluation plans and proposals
" Manage and support software evaluations at customers, ensuring they are in-line with the target closing dates
" Prioritise/review requests for new software development
" Prioritise/review requests software bug fixes
" Visit customers to provide technical support (training, coaching, presentations to support sales, etc.)
" Plan and approve software training
" Deliver advanced training courses (both internal and external).
" Review licensing, module structure and packages offered to customers based on their requirements
" Assist in strengthening customer relationships and ensuring customer satisfaction.
" Experience in providing application engineering support for the sale of software tools to customers in an engineering environment
" BEng or MEng in Mechanical Engineering.
" High level of analytical ability and strong engineering judgement in developing solutions to engineering problems.
" Strong problem-solving skills
" Excellent interpersonal and communication skills
" Ideally experience in using software tools such as Matlab/Simulink, Python, Finite Element Analysis packages.
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