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Application Support Analyst - Heywood, nr Bury
£35,000 - £38,000
Are you an Application Support Analyst with exposure to SQL & T-SQL Scripts?
Do you have 2nd & 3rd line support experience?
If so, we have a cracking opportunity available for an Application Support Analyst in Heywood, near Bury.
Who are they?
A global leader in the field of printing, they employ over 3000 people globally and are listed on the London Stock Exchange, with revenues in-excess of £450 million.
What do they need?
An Application Support Analyst to provide applications support to a number of business critical production applications (Bespoke, COTS and Machine specific) within a secure network and very high systems availability constraints.
What will I be doing?
Respond within SLA to incidents and problems using the service management tool
Escalate issues accordingly to line manager, ensuring all impacted parties are kept informed of progress as appropriate
Contribute to Problem resolution through identification of recurring issues and liaising with Problem Management team within service management
Responsible for all aspects of application administration and maintenance
Proactively monitor the system using a mixture or pre-written SQL queries and SCOM
Provide Application technical expertise for the implementation of projects and changes to the existing Applications infrastructure in a controlled manner working to best practice methodologies to fulfil new or upgrade requirements of the Application Systems
Provide ad-hoc training and guidance to colleagues across all UKP departments in support of the core applications
Clearly define defects identified within the production environment, with the ability to express these to 3rd line support (internal or external) to expedite issue resolution
Laise with internal and external suppliers on the resolution of issues
What will I bring?
Have proven analytical and investigating skills in troubleshooting software, to 2nd and 3rd line level
Experience in identifying underlying issues and trends in technical systems through appropriate interaction with end users
Knowledge and skills in using the supported packaged applications, especially SQL T-SQL scripts and stored procedures & BizTalk Server Administration console
Excellent knowledge of supporting a desktop environment
Knowledge of Windows 2008 and Windows 2008R2
Experience in ITIL, Incident, Problem and Change Management
Have experience in 2nd / 3rd line IT support and have ability to analyse a given problem, diagnose it, fix it and find its root cause
£35,000 - £38,000
This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
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