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Do you have excellent communication skills and seeking a career within Technical Support?
The Technical Support Analyst is the first point of contact for all calls. It is your responsibility to ensure that calls are answered within the KPIs. Issues are logged both by email and telephone, and B2B for all customers. You will need to follow the basic processes and diagnostics (1st fixes) to establish the exact problem on site and where possible take call to resolution within agreed SLAs.
Understanding of the below is essential to the position.
Shifts: 4 days on / 4 days off
12 hour shifts between 6am - 11pm / Monday to Sunday
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