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My client are looking for a permanent Network Manager to work within their Whiteley office.
" Planning and execution of all Data Voice & Video deliverables and milestones - oversee the day to day operations of the team, providing continuous service improvement through proactive response
" Responsible for ensuring the staff are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and that standards and processes are followed consistently to provide effective customer service and meet requirements
" Ensuring all SLA's are monitored and met on a day to day basis
" Tracking and trouble-shooting issues, change controls acting as a point of escalation within the team, resolution of 2nd/3rd line network issues
" Maintains, updates team resource plan
" Growing and maintaining the DCI portfolio, including roadmap development to enhance our products and service delivery.
" Understands content, processes, and procedures associated with implementing enterprise services. Writes functional requirements, develops test plans, and works with production issues.
" Project initiation and scoping of business and technical requirements
" Creation of SoW, design documentation, Visio diagrams, project plans
" Working within the company Project Framework
" Liaise and engages with relevant stakeholders including end client, business partners and other teams within EIT to promote capability of service
Required skills, qualifications and experience
" Experience of leading a variety of Projects and end-user facing service environments
" Demonstrated leadership and relationship building skills with the ability to form partnerships to drive consensus, identify and address issues
" Experience of creating SoW, detailed system designs/documentation
" Ability to manage and focus team on agreed priorities, under pressure and to SLA
" Excellent written and verbal communication skills at both a technical and business level
" Strong analytical problem solving skills
" Self-motivated and strong can do approach, team motivator
" Delivery orientated team player
" Experience of leading\managing a small team
Desired skills, qualifications and experience
" ITIL Foundation, Prince 2 Foundation
" Working within secure and export-controlled environments
" Development and full lifecycle support of Enterprise scale networks including Routers, Switches, Firewalls etc…
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