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Customer Success Advisor
My client is looking for an energetic, highly motivated, and focused Technical Advisor eager to learn and contribute to an already successful team. The Technical Advisor will combine technical knowledge with personal and networking skills in an effort to help new and existing customers use and leverage their industry leading solutions. Above all, we are looking for someone who is creative, can adapt quickly, understand new concepts and technologies, and apply them to the larger picture of the tools. Technical Advisor will work as part of the sales team to identify opportunities and generate add-on business from existing customers.
Effectively present technical solution and concepts to customers and partners
Proactively seek out and assist in identifying and plan for new opportunities using existing technical relationships
Assist Senior Security Advisors as needed to execute technical tasks and continue to drive opportunities (i.e. configure LDAP integration)
Help existing customers on strategic support cases
Engage in minor implementation processes
When needed, conduct and ensure success of customer deployments as well as proof-of-concepts (POCs)
Convey customer requirements and needs to Product Management teams
MIS/Computer Science, Mathematics, Physics Degree or equivalent experience required (emphasis on logical thinking).
Experience with various types of technologies such as Windows, Unix/Linux OS, Oracle/SQL databases, LDAP directories, etc.
Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills
An understanding of security concepts and the development of security roles within organizations
Experience in Privilege Access Management is a plus
Enterprise application authentication experience a plus (ie, .NET, Java, CLI)
Scripting knowledge a plus
Please submit your CV to firstname.lastname@example.org
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