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Service Transformation Manager - Havant
£50,000 - £60,000
Are you an experienced Service Delivery Manager with change/transformation experience?
Would you like to work for a global organisation, who are responsible for several high-profile programmes?
If so, we have an excellent opportunity available for a Service Transformation Manager in Havant.
Who are they?
A global giant in the defence, science & technology world; they employ over 120,000 people worldwide and are responsible for some of the most important programmes across both the public and private sectors.
What do they need?
A Service Delivery Manager with extensive change/transformation experience, with the ability to turnaround and transform a failing business.
What will I be doing?
The Service Transformation Manager will oversee a number of key functions to enable the delivery of high quality services to its' customers, and to ensure processes are in place to meet business needs.
This position is a customer facing role and requires that you establish and manage expectations within the business and drive the team to achieve those expectations.
A key function of this role is to support the transformation of the current Service Management practices and processes.
The role holder will also be required to support the European Operations Manager in growing the Service Management function by capturing and on-boarding new business
What will I bring?
Proven experience as a Service Delivery Manager, possibly within Service Transition as well
You will have exposure to service transformation/change management as well, with the ability to turnaround and improve a failing business
Extensive exposure to service improvement, user experience and the transition of services
ISO 20000 Foundation
The willingness to be flexible with working hours and travel
*Candidates must be willing and able to undergo SC Security Clearance*
Pension, Healthcare, Life Assurance and much more
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