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Job Description- Location, Winnersh
Our client are recruiting for an experienced Investigation Engineer to join our Infusion Pumps team.
The Investigation engineer is responsible for communicating and translating customer experiences within the organization, including working closely with Sales/Marketing, Manufacturing/Operations, Engineering, R&D and the Service organization.
Customer experiences related to infusion products are gathered and collated as part of the process of investigating feedback and complaints received from customers.
The International Customer Advocacy team receives feedback via business units from all countries outside of the United States.
As the Investigation Engineer you will review and investigate international customer complaints for assigned products and processes, including the identification of root causes and contributing factors wherever possible. You will recommend corrective and/or preventative action(s) related to customer complaint issues, while providing a documented report that clearly outlines the investigation process, investigation findings, and frequency of related events, corrective actions and recommendations.
We are ideally looking for an experienced Investigation Engineer-
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