Please check your email .
Service Desk Analyst (24/7 shift. 4 on 4 off) - Farnborough
£22,000 - £25,000
**Candidates must be willing and able to undergo SC Clearance**
Are you an experienced Service Desk Analyst, working on a busy IT Service Desk?
Would you like to work for a British, Multi-National Defence technology company?
If so, we have a cracking opportunity available for a Service Desk Analyst to work on a 24/7 service desk in Farnborough.
Who are they?
A British company, who operates worldwide and provides technological and scientific expertise to help customers protect and advance their vital interests.
Established in 2003, they work with several prominent customers in support of their efforts to provide outstanding science and technology expertise.
What do they need?
A Service Desk Analyst to provide 24*7*365 IT Service Desk initial contact support to internal and external customers, providing support on all IT-supported software and hardware and mobile communications
The current corporate IT estate comprises of 1,600 desktops, 4,600 laptops, 700 mobiles phones, 1,900 smart devices - all supported through the IT Service Desk along with a monthly volume of 4,500 requests
What will I be doing?
To provide 1st and 2nd line technical support; providing customer support via phone, email and drop-in visits into the Service Desk maintaining a high degree of customer service at all times.
To log, update and manage all calls via the IT call logging system relating to the support of all software and hardware in the Operational environment
Adhere to all service management principles, including the company's software licensing processes
What will I bring?
Experience of working on a busy Service Desk and ideally used to working on a 24/7 shift basis
Ability to provide superb 1st and 2nd line support across a Windows estate
Exceptional customer service skills, both face-to-face and over the telephone
Minimum of ITIL Foundation V3 certification
Minimum of CompTIA A+ qualification
An understanding of mobile telephony and smart devices
Exposure to Active Directory
An understanding of Networking
Experience of working to defined service levels and service catalogues
Willingness to work on a 24/7 shift basis, with potential requirement for shift change at short notice
Pension, Life Assurance, Healthcare and more
£22,000 - £25,000, depending on experience
Register with ARM's job board to receive the latest opportunities that match your criteria straight in your email inbox, manage your job search and receive our newsletter.
Looking for a different recruitment experience? Work with an award-winning multidisciplinary team of technology and engineering recruitment experts, find out exactly what makes ARM stand apart.