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Solutions Delivery and Support manager
Gateshead, Newcastle or Basingstoke, Hampshire.
£50,000- £60,000 (depending on level of experience)
I am currently recruiting for a Solutions Delivery and Support Manager to join a very well established organisation on a permanent basis paying up to £60,000 (depending on level of experience) to run a software integration team for a new project launch within the UK and Internationally.
You will be responsible for a team of 9 and the purpose of your role will be implementing new software and hardward at customer sites around the world. This role can be based out of any of the following areas: Gateshead, Newcastle or Hampshire.
Another key part of your role will be responsible for the successful delivery of key customer solutions (including software & hardware) in territory and will work closely with Sales, Product Marketing and Solutions Architecture, Software Development and the Customer to understand scope and detail of solution to be delivered.
Additional duties you will be doing on a day to day basis:
- Manage an international team, ensuring they drive the practical delivery of solutions to the customer, delivering technical customer training and supporting CAT and PAT testing to ensure sign off of final product
- Support the technical and project teams, ensuring customer requirements are understood and take responsibility to ensure a full Training Needs Analysis is completed prior to delivery and will then own all technical training for the life of the customer contract.
- Once the service is live,you will be responsible for taking ownership of Service Requests, Incidents and Problems within the Solutions Delivery & Support Team
- ensuring, along with your direct reports, that the appropriate resourcing is available across all defined operational hours in support of DLR customer commitments.
What you are expected to know:
-Hands on experience of leading and implementing large and complex software soltuions, including software service platforms and Apps management
-Strong operational manager with excellent organisational / project management skills and attention to detail
-Excellent team leadership skills with experience of managing overseas teams
-Good commercial acumen
-Effective senior level written, verbal, presentation & communication skills
-Must be able to work under pressure and be prepared to work outside normal working hours when necessary
-Has a systematic, disciplined, and analytical approach to problem solving
-Ability to be supportive, consultative and collaborative and to work effectively across international boundaries
-A technical aptitude to understand product features and functions
-The ability to build relationships and convey authority when needed at all levels in order to resolve conflicts and maintain direction
-At ease and effective in operating in an international working environment
-Educated to Degree level or equivalent
-ITIL R3 Foundation and / or experience of working in an ITIL environment
-Prince 2 Foundation and / or experience of working with the Prince 2 project management methodology
-Excellent Customer Relationship skills, ideally gained through exposure to field services
-Experience of managing IT in a Logistics /Supply Chain environment, specifically
-User Support and Field Services
-Familiar with the support of Web browser / Mobile App technologies
-Knowledgeable in managing data / information consolidation, archiving and reporting
Additional information: You must be flexible as there will be travel overseas required and also due to the nature of the enviroment it will be essential that you undergo security clearance so must hold a British passport or a valid visa with proof that you have lived and worked in the UK for the last 5 years.
If this is something that you are interested in please send your CV to email@example.com or call me on 02392 228 244 for more information.
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