2/23/2011 3:52:38 PM
iGaming: The hunt is on for trilingual and bilingual professionals
Within the Customer service, operations and payment sector there
has been a considerable increase in the number of clients looking
for bilingual and trilingual candidates to fill roles such as
payment analysts, fraud investigators and customer service
representatives, to enable them to cover all markets with
native/fluent speakers therefore providing an excellent service to
their customers.
This has come about partly due to countries such as Latvia and
Lithuania responding to pressures from the European Commission and
introducing a local licensing systems for certain products,
including online Sportsbetting and Poker.
In addition to this, the green light has been given to the
Italian market for cash poker and casino games, with France close
behind. (EGR)
This has led to an increase of players from all over the EU,
which in turn increases the demand in services required.
EGR has stated that 2011 should be an even bigger year in new
regulation, with the likes of Germany, Spain, Greece and Denmark
all being regulated. As a result this is set to increase the demand
for good quality games and therefore good customer service across
the board.
With new regulatory markets emerging, new features of gaming and
related services are now expected, including live chatrooms.
Multilingual fraud, payments and customer service advisors are
needed to provide an immediate first class service to its players
around the world 24/7. The marketing is buzzing.
Please feel free to comment and add your thoughts as I am
interested to hear your views on this topic.
Kate Real
iGaming
Recruitment Consultant
Add me on LinkedIn
ARM