Communication with candidates is key! ARM’s IT Sales Divisions 10 step pledge to candidate satisfaction

In a time when all candidates should be treated with equal value and importance to recruiting clients, ARM’s IT Sales Division are receiving repeated negative feedback on the “candidate experience” received from competitive Recruitment Consultancies.

By not applying and prioritising the correct best practice techniques, we recognise that this can quite rightly create a poor market reputation within a niche discipline of recruitment, which will reduce referrals and result in unproductive time working with candidates to resolve needless frustrations.

ARM’s IT Sales Team are fully committed to best practice and over the following weeks will provide a 10 step pledge on how we aim to maintain the contact we have with our candidates throughout the recruitment process to ensure candidates receive the correct “candidate experience” from individual Consultants, ARM and the recruiting clients we are assigned to.

Step 1. Confirming receipt of CV submissions

In a candidate heavy economic period, we are receiving an increased volume of advert response and new CV submissions for every opportunity we are assigned to and advertise. We aim to respond to all CV submissions, whether they are via online or direct applications. As a minimum we will respond confirming receipt, thanking candidates for their application and managing expectations that if their application is a match for our client's requirements they will be contacted by one of our consultants shortly. However, should this not be the case then we will, of course, contact them should an appropriate vacancy arise in the future.

As a minimum candidates will know that their CV has been received and will have access to direct contact details for the relevant ARM Consultant, should they have any further questions in relation to the status of their application or require any further information.

Paul Fairclough

IT Sales Recruitment Senior Consultant

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