Communication with candidates is key! ARM’s IT Sales Division's 10 step guide to candidate satisfaction (Step 1)

Candidates are rather important. What is an organization but a lot of people who were once candidates (or job seekers, if you prefer)? That’s why it upsets me if I speak to a candidate who tells me that they’ve had a negative experience with an agency in the past.

Recruitment firms should apply best practice and ought to agree that we share responsibility to uphold the reputation of recruitment – generally, and within our niche sectors. Aside from the obvious imperative of actually looking after candidates, a poor market reputation within a niche discipline will reduce referrals and result in unproductive time working with candidates to resolve needless frustrations.

ARM’s teams endeavour to deliver best practice as far as we possibly can and we welcome feedback if you think we have not done so. Over the following weeks, our IT Sales Recruitment team will provide a 10-step guide to how we aim to maintain the contact we have with our candidates throughout the recruitment process to ensure candidates receive the right “candidate experience”. We really do welcome feedback and want to hear from you if you think we’re getting it wrong – or right!

Step 1. Confirming receipt of CV submissions

In a candidate-heavy economic period, we are receiving an increased volume of advert response and new CV submissions for every opportunity we are assigned to and advertise.

We try to respond to all CV submissions, whether they are via online or direct applications, confirming receipt, thanking candidates for their application and managing expectations that if their application is a match for our client's requirements they will be contacted by one of our consultants shortly. However, should this not be the case then we will aim to contact them should an appropriate vacancy arise in the future.

Candidates should know that their CV has been received and have access to direct contact details for the relevant ARM Consultant if they have any further questions in relation to the status of their application or require any further information.

If this has not been your experience, I would like to know about it.

Step 2 is now online, you can view it here.

Paul Fairclough

IT Sales Recruitment Senior Consultant

Add me on LinkedIn

paulf@arm.co.uk

ARM

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